Black Friday/Christmas Extended Returns Policy

As part of our Black Friday/Christmas Extended Returns Policy all orders placed between November 1st AEST to December 10th AEST, will have an extended return policy until January 10th.

Returns Policy

Not 100% happy with your new Sylvia P? We're here to help! You have 30 days from the date of receiving your items to return them.

We accept returns for in-stock Practice Wear when:

• The products don't fit.
• You don't love them as much as you hoped.
• They aren't the products you ordered.
• The products have defects. 

While we don't do any exchanges on any of our in-stock Practice Wear products, you can return it it to us for a full refund or store credit. Then you can purchase the product or size you were after.

Returns of Made to Order or Personalised products can only be made if the product is faulty. Our team will get in touch and we will get the product remade for you. 

Simply complete the returns form below and we’ll get in touch with all details you need to return the products. Please do not send goods to Sylvia P without completing the form below. 

WHAT RETURN OPTIONS DO I HAVE?

• Refund.
• Store Credit - we’ll supply you with a gift voucher to the value of the returned goods. Store credit not available if purchased with Afterpay.
• Remake - only available for Made To Order and Personalised products if they have a manufacturing defect. Please contact us at info@sylviap.com.au if you feel there is an issue with your garment.

WHAT IS YOU RETURNS POLICY?

• Your return needs to be received by us within 30 days from the date of receiving your goods.
• The product needs to be in original condition, unwashed, unworn (tried on is fine) and with all packaging and ticketing in the condition that it left Sylvia P. Products must not be marked, damaged or broken.
• You will also need provide proof purchase (order number is sufficient).

THINGS YOU NEED TO KNOW

All products must be returned in new condition. Final Sale goods cannot be returned unless they have a manufacturing defect. All postage costs must be covered by the customer unless the product is faulty.

CAN I RETURN FINAL SALE GOODS?

• Final Sale items unfortunately cannot be accepted for returns or refunds, unless the item is faulty.
• Final Sale items will always be clearly marked with a 'Final Sale' badge on the product page. 

HOW DO I RETURN GOODS?

• Please complete the below form with your name, order number and garment(s) you would like to return.
• Our team will review your case and get in touch with you about what we will do next.
• If a return is approved, we will provide you with a Return Authority Form. Add this to the shipment so we know what to do with the products once they are returned to us.
• If product is faulty or we sent you the wrong products, we will provide you with free return label, please ensure that you viably stick this label to the outside of the package and drop it off at the post office.
• If you don’t receive a free returns label, we recommend using registered or express post. We cannot be held liable for any lost goods in the post.